Terms and Conditions

1. Delivery Services

We aim to provide a seamless delivery experience for our customers. All orders are shipped via Royal Mail and are subject to the following terms:

2. Delivery Charges

• United Kingdom: Free standard delivery on all orders.
• International: A flat rate of £9.99 applies to all orders outside the UK.

3. Estimated Delivery Times

• UK Orders: Estimated delivery time is 5-7 working days from dispatch.
• International Orders: Delivery times may vary depending on the destination, but we aim for 5-14 working days.

4. Order Processing & Dispatch

• Orders are processed and dispatched within 1-2 working days of payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

5. Delays & Issues

• We are not responsible for delays caused by unforeseen circumstances, such as postal strikes, customs clearance, or adverse weather conditions.
• If your order has not arrived within the estimated timeframe, please contact us at hello@ravasmiles.com

6. Customs & Import Fees (For International Orders)

Customers outside the UK are responsible for any customs duties, taxes, or additional import charges imposed by their country.

7. Incorrect or Incomplete Address

Please ensure that your delivery details are correct at checkout. We cannot be held responsible for delays or lost parcels due to incorrect addresses.

Refund Policy

1. 1. No Refunds Policy

2. Due to hygiene and health safety regulations, we do not offer refunds on any purchased items once the packaging has been opened. This is to ensure the safety and integrity of our products.

Exceptions:

3. Refunds or replacements will only be considered in the following cases:

• 4. The product arrives damaged or defective.
• 5. You receive the wrong item in your order.

6. To qualify for a refund or replacement, you must notify us within 48 hours of receiving your order by contacting hello@ravasmiles.com with the following:

• 7. A description of the issue.
• 8. Clear photos of the product and packaging.

Cancellations

7. Orders can only be cancelled before they have been dispatched. Once an order is shipped, it cannot be cancelled or refunded.
Returns

8. As our products are single-use and hygiene-sensitive, we do not accept returns for any opened kits.

9. For any further queries, please contact our customer service team at hello@ravasmiles.com

Applicable UK Laws

All transactions made through our website are governed by the laws of England and Wales. By purchasing from our store, you agree to comply with the following regulations:

• 1. Consumer Rights Act 2015
  This law protects consumers in cases of faulty or misrepresented goods. If an item is defective upon arrival, you are entitled to a replacement or refund in accordance with our Refund Policy.
• 2. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  These regulations apply to online purchases and outline your rights regarding cancellations, refunds, and contract terms. As our products fall under hygiene and health safety exemptions, refunds are not available for opened items.
• 3. General Product Safety Regulations 2005
  All products sold comply with UK safety standards to ensure they are safe for use. We are committed to providing high-quality and safe products to our customers.
• 4. Data Protection Act 2018 & UK GDPR
  We handle your personal data in accordance with the Data Protection Act 2018 and UK GDPR. Your information is securely processed and used only for order fulfilment and customer service.
• 5. Distance Selling Regulations (Now Replaced by the Consumer Contracts Regulations 2013)

These regulations ensure transparency in e-commerce transactions, including clear pricing, delivery terms, and consumer rights.
For any legal inquiries, please contact us at hello@ravasmiles.com